Refund policy

Whether it’s a sizing problem, a change of mind, or any other issue, our dedicated team is ready to assist you. We’re committed to making the process smooth and hassle-free, so every interaction with us is positive and enjoyable. Please refer to the table below to locate your specific concern and review the corresponding policy.

Return

In case you are returning an item, you will be provided with a credit note that will be valid on our website (only) for 3 months from its date of issuance.
In case you are exchanging an item, you will have to purchase something that is of equal price value or more.

The item being returned/exchanged should have its original tags intact and should be unused, unworn and free from any stains and marks whatsoever.
An altered item/product is not eligible for a return/exchange request.
If the item in question has been bought from our sale section or has been discounted for any other reason, then it shall not be eligible for a return/exchange.

We are offering credit of $$ spent not cash / credit returned to account so it is important to mention each garment is handcrafted with utmost care

The cost of reverse shipping the item back to our warehouse would have to be borne by the customer, and in case of an exchange, we will bear the cost of shipping the new item to the customer.
Please note that we offer only a one-time exchange. The new order associated with the credit note will not be eligible for return or exchange.

Cancelling an order

You can cancel an order placed on our website within 48 hours of receiving an order confirmation e-mail. Any requests beyond such timeline would not qualify for cancellation.

Any product that has been hampered or damaged during transportation is eligible for a return/exchange/repair as long as we have been intimated of such damage within 48 hours of delivery. The damaged product will have to be couriered back to our warehouse within 7 days of such intimation beyond which we would not be able to accept the merchandise.

The cost of reverse shipping the damaged product will be reimbursed to the customer if it is found that the product was indeed damaged during transit.

In such a scenario, our production team will assess the damage and offer one of the following resolutions to the customer depending upon the degree of damage:

•⁠  ⁠Repair/Alteration to fix the damage and courier the product back to the customer.
•⁠  ⁠Process an order for a fresh item if the damage is not reparable.
•⁠  ⁠Return for a store credit.

Please note that the resolution being offered shall be at the sole discretion of our team upon assessing the damage.